Operations Manager - Insurance

Overview:

We are seeking a reliable and motivated Operations Manager to join our client's dynamic team in the insuretech industry. If you are passionate about driving operational excellence and fostering strong relationships within a collaborative environment, we encourage you to apply.

Responsibilities:

• Oversee all operational matters, ensuring adherence to business procedures, quality standards, and timelines.
• Support client management by facilitating onboarding processes and maintaining clear communication.
• Act as the primary contact for system and platform projects, ensuring effective communication and collaboration with other departments.
• Develop and maintain strong relationships with business units and external clients.
• Identify opportunities for process enhancements and improvements and support problem-solving activities.
• Effectively communicate operational and regulatory updates while overseeing documentation and procedures.
• Create, manage, and streamline a comprehensive set of business procedures to enhance operational efficiency.
• Ensure compliance with company policies and standard operating procedures.

Requirements:

• Bachelors Degree in Business Administration or a related field.
• Experience in insurance operations and products is highly desirable.
• Strong organizational and problem-solving abilities, including root-cause analysis and troubleshooting.
• Eager to develop skills through training and continuous learning.
• Fluent in English; proficiency in Cantonese and Mandarin is preferred (additional languages are a plus).
• Basic understanding of HTML, CSS, or JavaScript is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).