Policy Admin Manager

Our client, a leading life insurance provider, is seeking an experienced Policy Administration Manager to oversee and manage all aspects of policy administration. The ideal candidate should have strong leadership skills, a deep understanding of life insurance operations, and the ability to drive process improvements.

Key Responsibilities:

• Oversee end-to-end policy administration processes, including policy issuance, renewals, amendments, and cancellations.
• Ensure accuracy and timeliness in all policy-related transactions and documentation.
• Manage the processing of policyholder requests, including beneficiary changes, coverage modifications, and premium adjustments.
• Mentor a team of policy administration staff, providing guidance, training, and performance management.
• Ensure all policy administration activities comply with company policies, industry regulations, and legal requirements.
• Conduct quality checks on policy administration processes to identify and address errors or inefficiencies.
• Act as a point of escalation for complex policy-related issues and ensure timely resolution.
• Identify opportunities to streamline and improve policy administration workflows and implement best practices to ensure operation efficiency
• Leverage technology to enhance operational efficiency and customer satisfaction.
• Analyze data to identify patterns, risks, and opportunities for improvement.

Qualifications:

• Bachelor's degree in Business Administration, Insurance, or a related field.
• Minimum of 7 years of experience in life insurance policy administration, recent 2 years in a managerial or supervisory role.
• Strong understanding of life insurance products, policies, and regulatory requirements.
• Proficiency in life policy administration systems and CRM tools.
• Strong data analysis skills and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Soft Skills:
• Strong problem-solving and decision-making skills with attention to detail.
• Exceptional communication and interpersonal skills to work effectively with internal and external stakeholders.
• High adaptability and ability to thrive in a dynamic environment.