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Job Responsibilities:
- Provide support to the claims team in daily claims operations, including claims investigation and ongoing improvement of claims processes
- Evaluate and approve complicated claims within service turnaround time
- Handle enquiries from distribution enquiry team, customer enquiry team and customer complaint team
- Assist in reviewing work-flow and implementing continuous improvements to the claims process
- Assist in compiling regular management report
- Assist in conducting training to colleagues and distributors
Requirements:
- Degree holder with professional qualifications in insurance or related disciplines
- Minimum of 5 years claims experience in individual life insurance
- Customer-oriented with excellent communication and interpersonal skills
- Effective team player, eager to learn, able to work independently and under pressure
- Self-motivated, analytical, and detail-oriented in problem-solving
- High sense of responsibility, integrity, and trustworthiness
- Proficient in both written and spoken English and Chinese
- Skilled in using MS Word, Excel, and Chinese word processing software
- Candidates with less experience may be considered for the Assistant Manager
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