Customer Deployment Specialist

Main requirements:
 You have a post-secondary education in a relevant field (Computer Science, Information Technology, Information Management or similar)
 You like to use, troubleshoot and learn about computer technologies and product deployments
 You have a customer service profile : excellent communication skills, both written and verbal, an experience working directly with B2B customers a plus  You are good in time management and have excellent organizational and prioritising skills
 Fluent in Mandarin and good English written and oral  Knowledge in the following languages is considered an asset: Perl, .NET, SQL, HTML, and JavaScript
 Immediately available for a 1 year fixed contract. What will we do together? You will join our Customer Success Team to handle incoming and outgoing communication from our clients with focus on technical support and product deployment, liaising with Development, Sales and Operations teams on regular basis.
Your main responsibilities will be:
 Deploy products and provide technical solutions, fixes, updates and workarounds on technical queries
 Engage with customers providing confidence in our solutions and enhance continued customer loyalty
 Testing new and existing products and identifying customer challenges  Navigating our CRM systems, i.e.: Hubspot  Write and update technical documentation
 Assisting our clients with technical support from on-boarding throughout their client journey
 Dealing with support tickets in Zoho Desk