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Salary: HKD 20,000 - 30,000
Location: Hong Kong
We are seeking an experienced and detail-oriented Senior Claims Officer, specialising in Personal Lines claims including Motor, Travel, Home, A&H insurance. This role offers an exciting opportunity to handle a wide range of claims from diverse clients, providing exceptional service while ensuring timely and accurate claims resolutions. You will play a key role in assessing claims, liaising with clients and service providers, and ensuring that all processes adhere to regulatory and company standards.
Key Responsibilities:
- Manage and process Personal Lines claims (Motor, Travel, Home, A&H) efficiently and in a timely manner.
- Liaise effectively with clients, brokers, internal departments, and external service providers.
- Ensure compliance with internal policies and regulatory requirements.
- Conduct thorough investigations and evaluate claims for settlement.
- Maintain accurate and complete documentation throughout the claims lifecycle.
- Participate in projects aimed at optimizing and streamlining claims processes.
- Utilize Excel for data management, reporting, and analysis to enhance operational efficiency.
Requirements:
- Minimum of 1 year experience in handling Personal Lines claims, preferably in a reputable insurance environment.
- Solid understanding of insurance principles and claims processes.
- Strong analytical, problem-solving, and communication skills.
- Proficiency in Excel for data analysis and reporting.
- Proficiency in written and spoken English and Cantonese; Mandarin is an advantage.
- Strong customer service orientation and keen attention to detail.
- Ability to work independently as well as part of a team.
If you are a meticulous, customer-focused individual, we invite you to apply for this exciting opportunity. Please submit your CV and a cover letter outlining your qualifications and experience.
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