Banking operation manager + Senior teller - Up to 40k

Responsibilities:

• Oversee counter services to ensure efficient branch operations.
• Improve the quality of customer service and assist in resolving complaints.
• Monitor daily operations to prevent misconduct.
• Propose recommendations for enhancing branch operations and work processes.
• Ensure compliance with the bank's policies, procedures, guidelines, and regulatory requirements.

Requirements:

• Bachelor's degree or higher.
• At least 2 years of solid experience in Retail Banking Operations or teller.
• Strong knowledge of banking procedures, general banking products, and regulatory standards.
• Customer-focused with excellent communication and interpersonal skills.
• Mature, independent, and capable of working under pressure.
• Proficient in both spoken and written English and Chinese; fluency in Putonghua is a plus.
• Candidates with less experience may be considered for the position of Assistant Manager, Branch Operations.

Contact Information:

Please send your resume to Chantal Yeung at +852 5403 3300 We look forward to welcoming you!