Share this
Our client is one of the largest commercial banks in Hong Kong providing a wide range of banking services to a diverse customer base. They are looking for a Customer Service Manager to join their call centre team to provide teleservices and answer customer enquiries.
What you will get:
- Opportunity to join one of the biggest banks in Hong Kong
- Exposure to various banking products and services
- Various career development and internal mobility opportunities
Job duties
- Serve as the primary point of contact for customers to handle their inquiries to ensure effective resolution and client satisfaction.
- Handle customer enquiries through calls including both inbounds and outbound calls
- Provide excellent customer service to ensure service standards are met
- Collaborate with internal teams to streamline processes and improve customer service standards
- Maintain accurate documentation of customer interactions and resolutions to ensure a high level of service consistency
Job requirements
- University degree in Economics, Finance, Accounting or related fields
- 3 to 5 years of customer service or teleservices experience in the banking industry
- Strong knowledge of various banking products and services
- Customer-centric mindset with exceptional communication and interpersonal skills
- Proficient in using Microsoft Office and strong Chinese typing speed
- Fluent in spoken and written English, Cantonese and Mandarin is a must
Share this