Description:
- Provide support to the claims team in daily claims operations, including claims investigation and ongoing improvement of claims processes
- Evaluate and approve complicated claims within service turnaround time
- Handle enquiries from distribution enquiry team, customer enquiry team and customer complaint team
- Assist in reviewing work-flow and implementing continuous improvements to the claims process
- Assist in compiling regular management report
- Assist in conducting training to colleagues and distributors
- Participate in assigned projects
Requirement:
- University graduate or above with FLMI or equivalent
- Minimum of 5 years claims experience in individual life insurance
- Customer Centric minded and good communication skill
- High emotional maturity and able to work under pressure
- Excellent command of both written and spoken English and Chinese
- Self-motivated, patient and good team player