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Job Summary:
We are seeking a Customer Service Manager to oversee the day-to-day management and operations of our client's call center.
Key Responsibilities:
- Oversee the daily operations of the call center, ensuring efficiency and effectiveness.
- Develop solutions for the current status of the call center, addressing any operational challenges.
- Create and implement strategic planning for the management team and call center operations.
- Manage budget allocations and expenditures to optimize operational efficiency.
- Monitor and manage KPIs to ensure performance targets are met.
Qualifications:
- Previous experience in a call center environment, preferably within an insurance company.
- Proficient in English and Cantonese.
- Strong problem-solving skills and ability to think critically under pressure.
- Excellent leadership and communication skills.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive environment.
- Professional development and career growth opportunities.
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