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Our client operating within the insurance sector is seeking an experienced Customer Service Manager to join their team. You will be part of a dynamic team to drive one of the key components of the business and maintain a high standard of customer service delivery.
Key Responsibilities
- Oversee Daily Operations: Manage the day-to-day activities of the Customer Service Department. Ensure that the department consistently deliver high-quality service in a timely manner, adhering to industry standards and regulatory requirements.
- Workflow Evaluation and Improvement: Assess current workflows and processes, identifying areas for enhancement. Implement innovative solutions to optimize efficiency and effectiveness within the teams.
- Comprehensive Reporting: Prepare detailed operations reports that provide insights into departmental performance. Utilize these reports to inform strategic decisions and operational improvements.
- Employee Development: Evaluate employee performance regularly and collaborate with team members and foster a culture of continuous improvement and professional growth with the aim to implement the right training for staff.
- Target Achievement: Take all necessary operational measures to ensure the team meets established targets. This includes resource management, process optimization, and strategic planning.
Key Requirements
- Educational Background: Bachelor's degree in Business Administration or a related field.
- Industry Experience: A minimum of 5 years of experience in the general insurance industry.
- Analytical Skills: A detail-oriented approach with exceptional analytical abilities. You should be skilled at identifying trends and insights that can drive operational improvements.
- Proactive Attitude: We seek a self-driven individual who takes initiative and thrives in a fast-paced environment. Your ability to adapt and respond to challenges will be crucial.
- Language Proficiency: Fluency in English and Cantonese is essential. Proficiency in Mandarin is a plus.
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