Senior Officer, Customer Payment (Insurance exp. preferred)

Salary
HK$25000 - HK$30000 per month
Location
Hong Kong Island
Type
Permanent
Workplace
Hybrid
Published
Oct 8, 2024
Ref
BBBH154031_1728395705
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Job Responsibilities:

  • Provide quality service through phone calls and emails aligned with the company's vision, mission, and essential values
  • Manage day-to-day premium collection and refund tasks, including processing premium refunds to customers through cheque or credit card, and locating settlements
  • Collaborate with team leaders and managers to identify operational issues, driving efficiency and continuous improvements
  • Ensure a high-quality experience for both internal and external parties
  • Adhere to all related standard operating procedures and perform tasks accordingly

Job Requirements:

  • Higher Diploma holder or above with at least 3 years of relevant work experience in insurance industry, preferably in Customer Payment Team
  • Excellent communication and interpersonal skills
  • Proficiency in both spoken and written English and Chinese
  • Good PC skills including MS Word, Excel, PowerPoint and Chinese Word Processing
  • Ability to work under pressure and self-motivated
  • Supportive team player who welcomes change and appreciates feedback

Flexible to perform overtime duties based on operational needs

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