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Overview
Our client is a multinational bank with a diversified business portfolio covering investment banking, retail banking and private banking services.
They are looking for an experienced L1 Support Analyst to join their Service Desk team. As a member of this team, you will be responsible for providing support to internal staff for basic technical issues and handling users' enquiries related to the bank's in-house systems and applications.
Why should you apply?
- Top-tier international bank with strong investment banking division
- Be a part of a very stable team with a diverse culture
- Career progression into a desktop support role
- Opportunity for non-FS IT support candidates to enter banking industry
Job duties
- Provide 1st line of support to internal users for incident resolutions and user enquiries related to software and hardware
- Communicate with internal staff through phone calls, live chats, emails and ticketing system to follow up and update users on IT related issues
- Escalate complex and unresolved technical issues to L2/L3 helpdesk teams
- Record all actions and user status into the ticketing system
- Work in shifts to support users based across the APAC region
Job requirements
- 1 to 3 years of experience in IT Support roles in the financial services sector, preferably in banking
- Prior experience in resolving IT incidents and system related enquiries
- Strong customer service and telephonic skills with the ability to listen and understand customers' needs effectively
- Excellent communication skills in English is a must
- Good analytical and problem solving skills
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