Head of Operations, Specialty GI Insurance

We are a leading premium boutique insurer specializing in specialty products within the General Insurance industry. Our company is dedicated to providing exceptional risk solutions to clients, offering a range of products including Financial Lines, Fine Art & Species, Film & Events, and other specialty lines. As the Head of Operations and Claims, you will play a crucial role in managing and overseeing the operational and claims processes within our organization.

Responsibilities:

1. Operational Strategy and Management:

• Develop and implement the operational strategy to ensure efficient and effective processes across the organization.
• Establish operational goals, monitor performance indicators, and initiate corrective actions as necessary.
• Collaborate with senior management to align operational objectives with the company's overall strategy.
• Drive continuous improvement initiatives to enhance operational efficiency, productivity, and customer service.

2. Claims Management:

• Lead and supervise the claims team, ensuring the efficient handling and settlement of claims in compliance with company policies and industry regulations.
• Oversee the development and implementation of claims management procedures, guidelines, and best practices.
• Monitor claims performance metrics, analyze trends, and identify areas for improvement.
• Collaborate with underwriting, legal, and finance teams to assess claims reserves, manage litigation, and negotiate settlements.

3. Process Optimization:

• Identify opportunities for process optimization and automation to streamline operations and improve overall efficiency.
• Regularly review existing operational workflows and procedures to identify bottlenecks and implement process improvements.
• Foster a culture of innovation and continuous improvement within the operations and claims departments.

5. Compliance and Risk Management:

• Ensure compliance with regulatory requirements and industry standards relevant to operational and claims functions.
• Identify operational risks, implement risk mitigation strategies, and ensure adherence to internal controls.
• Stay updated with industry trends, emerging issues, and changes in regulations pertaining to specialty insurance products and claims management.

Qualifications:

• Bachelor's degree in Business Administration, Insurance, Risk Management, or a related field. A relevant professional certification or advanced degree is a plus.
• Proven experience in operations and claims management within the General Insurance industry, with a focus on specialty products.
• Strong knowledge of Financial Lines, Fine Art & Species, Film & Events, or other specialty insurance products.
• In-depth understanding of claims management processes, including investigation, evaluation, negotiation, and settlement.
• Demonstrated leadership skills with the ability to motivate, manage, and develop a team.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong communication and interpersonal skills, with the ability to build relationships with internal stakeholders and external partners.
• Familiarity with regulatory requirements and compliance standards relevant to the General Insurance industry.