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Responsibilities
- Work with Deskside Management Services (DMS) team to resolve VIP user's issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, EDR/XDR, MDM, Mobile Apps, Virtual Patching, Encryption, OS patch/update, printing, Webex/MS Teams.
- Perform technology regular tasks such as generate reports, technical setup, review, sizing/optimization, update/upgrade, performance reporting, permission review of various end user systems
- Documentation preparation such as baseline document, operation guideline, standard form.
- Communicate with vendors for product updates, life cycle management, pricing, ordering, delivery and charging back to user departments.
- Assist manager to evaluate technologies such as new hardware/services, MS O365/M365, Sharepoint
- Work with other deskside and endpoint team members on Anti-Virus, DLP, APT, encryption, virtual patching tasks.
Requirements
- Bachelor's degree in Computer Science or related field or equivalent work experience.
- Minimum 4 years of working experience on VIP support on endpoint technologies in an environment with around 30 users.
- Very strong communication and problem solving skills.
- A good team player
- Very fluent in spoken Cantonese/English and written English.
- Good understanding of endpoint technologies such as MS Windows workstation, MS Office, O365/M365, MDM.
- Expected to work off hours on demand
- Preferred:
- Previous working experience in local banks
- ITIL certification
- Cyber Security training with CISSP/CISA certification
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